Last Updated: April 24, 2024

Welcome to Terra Viva! We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.terraviva.co.in.

By accessing our website and using our services, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information Collection

We collect information that you provide directly to us when you:

• Register an account or purchase products.
• Participate in our promotions, competitions, or surveys.
• Contact us through customer service channels.

The information we collect includes but is not limited to:

• Name, email address, postal address, phone number, and other contact details.
• Transaction details, purchase history, and payment information.
• Any other information you choose to provide when you interact with Terra Viva.

2. Information Use

We use the information we collect for several purposes, including:

• To process your transactions and fulfill your orders.
• To communicate with you about your account or transactions.
• To send you promotional information, as per your preferences.
• To improve and optimize our website and services.
• To conduct research and analysis.

3. Information Sharing

We may share your information with:

• Service providers who perform services on our behalf, such as payment processing and logistics.
• Affiliates or business partners who are involved in the delivery of the service to you.
• Law enforcement or other governmental authorities if required by law.

We do not sell, rent, or otherwise disclose your personal information to third parties for their marketing purposes without your consent.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to track the activity on our site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. Despite our best efforts, no security measures are completely impenetrable.

6. Data Retention

We will retain your information for as long as your account is active or as needed to provide you services. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

You have the right to:

• Request access to the personal data we hold about you.
• Ask for corrections to be made to incorrect information.
• Request deletion of your personal data.
• Object to certain processing of your data.
• Request restriction of processing of your data.

8. Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

• Email: terravivalifestyle@gmail.com
• Phone Number: +91 7814559499